We value your feedback and take complaints seriously. If you have any concerns or issues with our Sehat Card Plus KP services, please do not hesitate to reach out to us. We are here to help and resolve any problems you may have. Here are the ways you can register complaints:
– Helpline
– Complaint Form
– Email
– Citizens Portal
Your feedback is valuable to us and we thank you for taking the time to let us know how we can improve our services. We are committed to providing the best experience for you.
70 Comments
Aziz ur Rehman
March 13, 2023I have complaint to 080089898 for switching sehat card plus service on my wife NIC about 3 hours before from hispital. The patient is in emergency and hospital staff demanding again and again for sehat card eligibility but here i have contacted many time to switch on the facility of treatments on sehat card by sending email to kp sehat card plus the pictures of both sides of my and my WIfe’s NiC.
You need to take strict action against them. B/c both of our cards are updated from NADRA.
Sehat Card Plus KP
March 14, 2023Dear Mr. Aziz
Thank you for bringing this issue to our attention. We are sorry to hear about the inconvenience you and your wife have faced with the Sehat Card Plus KP service. To resolve this matter as soon as possible, we would require your contact number so that we can get in touch with you directly and discuss the issue in detail.
Thank you for your cooperation.
Waqas Ahmad Baloch
March 14, 2023Good service
good staff
Sehat Card Plus KP
March 14, 2023Thank you for the feedback. Keep supporting.
Zubi Bashir
March 26, 2023Dear sir,
I am writing to your office to state that we changed our family status from unmarried to married through NADRA office Mansehra two months ago. They issued us updated ID card as attached but upon visit to Chinar hospital Abbottabad we knew that online status of my wife, Zubi Bashir, is still not updated. we are about to be admitted and the staff of hospital is demanding us to update record of spouse. We have called frequently to help line of Sehat program is well but the record has not been updated yet.
It’s urgency of delivery tomorrow please consider this humble request.
Zubi Bashir
card : 13503-8515065-8
contact: 03331965458
Thanking in anticipation
Sehat Card Plus KP
March 27, 2023Dear Zubi Bashir,
We are pleased to inform you that we have updated the record of your spouse in the Sehat Card Plus KP. Our team has confirmed that the updated status of your family has been successfully updated and is now reflecting in the online system.
You should now be able to proceed with the admission process at Chinar Hospital Abbottabad without any issues. We apologize for any inconvenience.
If you have any further queries or concerns, please feel free to contact us. We are always happy to assist you.
Thank you for your cooperation and patience in this matter.
Best regards,
Raja Kashif
March 31, 2023Sir Main married hun or mari wife ka Cnic mare nam PA ha. But main sehat card k laye ehal nain hun. 3bar Main na Help Line PA call ki lakin helpline sa mje email masool Nai hoi js par Main apna or wife k Cnic ki pic send Karon. Sir marbahni kar Kay is ka hal naklin ya mje guide karin.
Sehat Card Plus KP
April 3, 2023Dear Mr. Raja,
Can you please provide me with your contact details?
Regards
Haseena younas
April 3, 2023Salam..i m from swat..maine online sehatcard ki eligibility check ki aur mujhay show hua ke app ehl hain!!tu main ye poochna chahti thi…is sehat card still valid in swat?
Sehat Card Plus KP
April 3, 2023Wsalam,
Yes, you can avail Sehat Card services in Hospital at Swat. You can search for Empaneled Hospitals at here: https://sehatsahulat.com.pk/empanelled-hospitals/
Haseena younas
April 9, 2023Is anwar hospital swat is empaneled?
Sehat Card Plus KP
April 10, 2023Yes, Anwar Hospital is empaneled under Sehat Card Plus KP.
Khalid saeed
April 6, 2023My sister was suffering from pain hypogastrium and seen by a lady doctor sara gul practicing in seena hospital .dr sara gul rasound abdomin and pt refered to alhadi hospital for TAH surgery on sehat insaf card,at late night surgery performed and mean while i recived call from anaesthesia tech in ot and told me that this operation is not possible.a surgeon can do it we are closing pt later will arrange in dhq swabi.my sister was in critical condition i waited till morning and next day i took my sister to HMC and there she was operated successfully by surgeon Dr in IBP.it costs me about 180000.Now the said dr saragul performed incomplete surgery on sehat insaf card with professional negligence and misconduct,
Now please do not approve the said case.and can i get back this amount.
Sehat Card Plus KP
April 10, 2023Dear Khalid Saeed,
We are sorry to hear about the distressing experience that you and your sister had to go through. We understand how important it is to receive quality healthcare services, and we apologize for any inconvenience caused to you and your family during this difficult time.
We have noted your complaint. We take such complaints very seriously and would like to investigate this matter further.
We appreciate your cooperation and assure you that we will take all necessary actions to ensure that such incidents do not occur in the future.
Thank you for bringing this matter to our attention.
Best regards
Muhammad abbas
April 8, 2023I have complaint to 080089898 for switching sehat card plus service on my wife NIC about 2 hours before from karachi creek hispital. The patient is in emergency and hospital staff demanding again and again for sehat card eligibility but here i have contacted many time to switch on the facility of treatments on sehat card
You need to take strict action against them. B/c both of our cards are updated from NADRA.
Sehat Card Plus KP
April 10, 2023Dear Abbas,
We apologize for any inconvenience caused to you and your wife during this difficult time.
In order to investigate this matter further, we kindly request that you provide us with your and your wife’s CNIC number. This information will help us to identify the issue and take necessary action to ensure that you receive the benefits of the Sehat Card Plus KP service.
Please feel free to reach out to us with any further concerns or questions that you may have. We remain committed to providing you with the best possible healthcare services through the Sehat Card program.
Thank you for your cooperation.
Best regards
Naveed shahzad
April 13, 2023Sir plz inform kijyee ga
Mere walid liver patient hai doctor ne liver transplant ka bola hai to plz lazmi reply kijyee ga kia sehat card me liver transplant cover hai aur kia har sehat card wala ehl hai is ka aur is k leye islamabad shifa hospital ka kisi ne bataya hai ap plz confirm kar dijyee ga thanks
Sehat Card Plus KP
April 15, 2023Dear Naveed,
We are pleased to inform you that the Sehat Card Plus KP program does offer liver transplant services. The details and a list of hospitals offering this service have already been provided on our Official Facebook Page
ڈاکٹر محمد نعمان سعید
April 26, 2023کرک رحمانیہ سرجیکل سنٹر کا عملہ انتہائی غیر ذمہ دار اور انتہائی بدتمیز ہے اور مریضوں کے آپریشن کے بعد کوئی بھی ڈاکٹر موجود نہیں ہوتا ہے اور نہ کوئی بھی ڈاکٹر مریضوں کا راؤنڈ کرتاہے ۔ صفائی کا اہتمام بلکل درست نہیں ہے اور بیڈ شیٹ تک موجود نہیں ۔
گائنی کے آپریشن میل ڈاکٹر سے کروائے جاتے ہیں لوکل اینٹی بائیوٹک ادویات کا استعمال کیا جاتا ہے
Sehat Card Plus KP
April 26, 2023Please register your complaint on 0800-89898
Xyz
April 29, 2023Dear concern’s,
The patients of sehat sahulat card are serving bad experience at quaid azam international hospital, they are treated with third class treatment, in the whole day and night the docters rarly visit just once in 24 hours to patients in wards treated with sehat sahulat card, infact they are charging the same charges from government, i found only one ward boy is good at behavioir and caring,remaining are like irresponsible with thier duties, the main concern here is docters visits to wards and cleaner just came in morning emptying the dust bins and cleaning the wards after that i never see them to came and clean.kindly take serious action as they are treated patient like a BHU unit in small villages..
Sehat Card Plus KP
April 30, 2023Thank you for bringing this issue to our attention. We are sorry to hear that patients are not receiving the standard of care that they deserve at Quaid Azam International Hospital on Sehat Card. We take your concerns very seriously and would like to investigate this matter further.
Could you please share your contact details with us so that we can discuss this matter in more detail? We will do everything possible to ensure that this issue is addressed promptly and effectively.
Muhammad Iqbal
May 14, 2023My name is Muhammad Iqbal S/O Muhammad Sharif from District Gujranwala, I have an issue registering for a sehat card, my martial status was updated from Nadra but the sehat card helpline tells me that I am not able to register for this facility, Please tell me hoe do i launch complaitn.
Sehat Card Plus KP
May 14, 2023Dear Iqbal.
To be eligible for Sehat Card Plus KP services you must have to be permanent resident of Khyber Pakhtunkhwa otherwise please contact Sehat Sahulat Program (if you are permanent resident of Punjab)
If you are resident of KP then pls share your ID Card details with us on (webadmin@sehatsahulat.com.pk)
Javed Shahid
May 19, 2023I am from Sialkot. I went to Imran Idrees hospital Daska Road Sialkot for C-section of my wife. But we had a very bad experience there. I thought it was very good initiative towards health service but they take money for no reasons. Doctor and other staff behavior was very rude. They were actually looting patient in name of Sehat Card. They were also charging me a lot of money. Please take notice of that thing. If you have started this service for good of others, then also let us avail of this service.
Thank you.
Tel no 03157139550
Sehat Card Plus KP
May 19, 2023Dear Javed,
Your complaint is forwarded to the concerned Zone.
Zeeshan
June 2, 2023I have a complaint against Ahmed Medical complex who are treating patient pre operation and post operation with local medicine, and charge government with standard medicine. And please have a visit to their pharmacy and wards too. Thanks
Sehat Card Plus KP
June 3, 2023Thank you for reaching out to us with your concerns regarding Ahmed Medical Complex. We understand the importance of addressing such issues promptly. To ensure a thorough investigation and resolution of your complaint, we kindly request you to register your complaint on above mentioned options. Our dedicated support team is ready to assist you in a more personalized manner and gather all the necessary details to initiate the appropriate actions.
samia Zubair
June 4, 2023mera nic husbnd k name p update ha nic bhi merey pass mojud ha but zaman medicle center nowshera wale kh rhe ha k ap sehat card ki ahil nhi ha jub apke card p 6 month guzar jaenge thb apke card p sehat card active hoga mera c-section ha Saturday 10june ko kindly help me i am very upset
samia Zubair
June 4, 2023i am permanent resident of kp
samia Zubair
June 4, 2023My name is samia Zubair from district nowshera kp…iam permanent resident of kpk my maritial status was updated from nadra but the sehat card helpline tells me that i am not able to register for this facility it may take 6 months to activate sehat card facility on ur nic how is it possible that my maritial status was updated althouyi am not eligible? 10 june is my c-section date so tell me how do i lanched my complaint?
Sehat Card Plus KP
June 5, 2023Dear Samia,
Please email (webadmin@sehatsahulat.com.pk) us your CNIC number, you can also inbox it to our Facebook Page: https://www.facebook.com/SehatCardPlusKPOfficial
Siraj khan
June 4, 2023Plz update my martial status as soon as possible. Because today my wife discharged from gynecology ward. Plz update my martial status 🙏. Contact me as soon as possible
Siraj khan
June 4, 2023Last day I apply for martial status. Plz update my martial status soon as possible. Kindly it’s humble request to you. may be today morning my wife discharged from gynecology ward. I am not afford private treatment. Plz update my martial status of my wife sehat card plz. 🙏. Jinnah hospital district abbottabad kpk
Sehat Card Plus KP
June 5, 2023Sirtaj you have to update your NADRA Record first.
samia Zubair
June 5, 2023thanks for reply sir email kr dia ha rath ko bhi mail kia tha esi id p aj bhi kr diya ha kindly update kr dain 10 june se phly
Sehat Card Plus KP
June 5, 2023I haven’t received your email. Please reconfirm the email address: webadmin@sehatsahulat.com.pk
samia Zubair
June 5, 2023zaman medicle center nowshera
samia Zubair
June 5, 20232 times kia ha dbra krthe hn email
Sehat Card Plus KP
June 5, 2023Send Message to our Official Facebook Page: https://www.facebook.com/SehatCardPlusKPOfficial
samia Zubair
June 5, 2023sorry to say but 5 dafa thu mne email kr diya ha sent bhi hwa ha lkn koi response nhi mila muja
Sehat Card Plus KP
June 5, 2023This our Facebook page inbox: https://www.facebook.com/SehatCardPlusKPOfficial
Sehat Card Plus KP
June 5, 2023I have sent you an email. Please check.
Zafer ullah
June 5, 2023We had done angiography from farooq hospital Islamabad – Murree Expy in which we were told about bypass . but we have been coming ubaid noor hospital Mianwali for three weeks, we are admitted and finally we are told that the doctor (adnan tahirsurgeon ) is not coming.
We are being humiliated for three weeks now every time we go we are admitted then we are told that the doctor is not coming. The hospital has only one heart surgeon and none other than him.
The Health card has been made a joke by these people . our patient is in a very difficult situation . if anything happens to him. so we will file a case at the hospital .
Patient CNIC : 38302-5395563-9
Zafar ullah
age 34
Sehat Card Plus KP
June 5, 2023Pls share your contact details.
zafer ullah
June 5, 202303034727316
Sehat Card Plus KP
June 5, 2023Thank you for sharing the details. The concern DMO will contact you soon.
samia Zubair
June 6, 2023sir mera c-section ha Saturday ko kindly sehat card plus p hmara data update kr dain zaman medicle center nowshera nadra se udate hwa ha pl ap bhi kr dain its an emergency mene website webadmin@sehatsahulat.com p apna aor apne husbnd ka nic pic bhi email kr dia ha
Sehat Card Plus KP
June 7, 2023Your status is updated. You can avail Sehat Card Services at our empaneled hospitals.
samia Zubair
June 7, 2023thank u sir kindly empaneled hospital list of district nowshera send kr dain
Sehat Card Plus KP
June 7, 2023Here is the list of all empaneled hospitals of KP. You can search for hospitals in Nowshera: https://sehatsahulat.com.pk/empaneled-hospitals/
Naseem ul haq
June 14, 2023Aoa sir :
My name is Naseem ul haq I’m a permanent citizen of KPK shangla , I have called many times to you’re representative for updating the data of my wife they replied that , send the CNIC front and back to sehatcard.kp@gmail.com .
I send it many time but still they are not updatingy my wife data and they also replied on email that call to this number 0919216012 so I call this number to 500 hundred times but they are not receiving the call at once , kindly
for the sake of Almighty ALLAH update her data as soon as possible she has an emergency scissor case in upcoming days :
I SHALL BE HIGHLY THANKFUL TO YOU
NASEEM UL HAQ
03162868939
If CNIC,s of mine and my wife are required so will send you in private if required ?
Sehat Card Plus KP
June 14, 2023Your complaint has been forwarded to the concerned department. You will be contacted shortly.
Israr ali
June 16, 2023dear sir We also have ID cards and baby forms too. And these people privatize our treatment and take money from us. In Mingora Swat Anwar Hospital. please consider it.Guy’s name is Shakeel. Everything runs on money in Anwar Hospital
Sehat Card Plus KP
June 18, 2023Your complaint is forwarded to concern department.
Sher Ali rahimoon
June 18, 2023I have sehat card but private miller hospital umerkot take the fees of some test of patient and to they don’t give tablets at the time of discharge .. and not provide the bill of patient
Sehat Card Plus KP
June 18, 2023Register your complaint at: 0800-89898
Zanib Bashir
July 11, 2023Sir My sister’s had an operation on 4th July at 9:00 pm at benazir butto shaheed teaching hospital Abbottabad .Next day when talked about treatment be on the health card So he told that government cannot be formed after the operation. All medicine bought with their own money .
Is there any possibility that on the basus of health card money is returned ?
Regards
Zanib Bashir
Hameed Akhtar
July 17, 2023Dear Concern,
My sister, who is a resident of KPK, had kidney stones in both kidneys, and the Urologist of Alkhidmat Razi Hospital in CBR Town, Islamabad recommended the URS procedure for one kidney and prescribed PCNL for the other kidney after two weeks of first procedure in Alkhidmat Razi Hospital in CBR Town, Islamabad, the URS procedure performed on 17-6-2023 and covered under the KPK Sehat Sahulat Program. However, when we went for the PCNL procedure scheduled on 08-07-2023, the State Life representative refused to cover it, stating that the DMO (District Medical Officer) has refuded to cover PCNL, So I had to arrange cash payment for the PCNL procedure due to kidney-related concerns as a KPK resident, I would like to know why PCNL was not covered under the Sehat Sahulat service, i would appreciate it if you could provide details regarding PCNL coverage.
If you need any further information, you can contact me.
waiting for your positive response
Regards
Hameed Akhtar
Sehat Card Plus KP
July 18, 2023Dear Hameed,
Pls share your contact details.
Regards
Muhammad zubair
August 1, 2023sehat card par jo ilag band hy wo dobara kholny chahye taky koi be gareeb insan apni zindagi me paryshani sy bachy
Abyan
August 23, 2023In DHq hospital Batkhela a wmo with no postgraduate qualification in obs/gynae is allowed to do gynaecological and obstetrics emergency and elective minor and major surgeries while qualified WMO s are not allowed to do so…The wmo who is allowed to do surgeries is wife of the present MS…Is there any rule in ssp which favour such practice…
Ghulam Rasool
September 6, 2023Asalam alaikum sir
Please update my wife last name as per Nadra new cnic card
My wife old card last name was Bibi now 2 weeks ago I change from nadra and her last name is Rasool but in SSP system it’s showing old name.
Request you to please change it immediately because she is admit at hospital in emergency
My cnic: 61101 2080826 1
My wife cnic: 82703 0589912
My contact number 03435955359
Sehat Card Plus KP
September 6, 2023As per our records permanent address on your ID Card is of Punjab, so you have to contact Sehat Sahulat Program. We only have access to KP’s citizens.
Saifur Rahman
September 11, 2023Kings Hospital saidusharif swat have a very bad staff of sehat card they use abusive language specially muhsin kindly fire him or transfer him
Thanks
Sehat Card Plus KP
September 12, 2023I would like to clarify that Muhsin is not a staff member of the Sehat Card program. He is an employee of Kings Hospital and not directly affiliated with Sehat Card Services.
We understand that your complaint is related to the behavior of Muhsin during your interaction with Kings Hospital staff. Your feedback is important to us, and we have forwarded your complaint to the appropriate department within Kings Hospital for further investigation and necessary action.
Sikandar
September 19, 2023Independent university hospital Faisalabad use medicine very local and trending in high rate and his every medicine reaction on patient but still pharmacist use local medicine
Sehat Card Plus KP
September 19, 2023Regiter your complaint on mentioned options.
Dr zafar iqbal
September 25, 2023A.A
Sir, hopefully u will be fine enjoying weekend.nd sorry to text u but it is matter of urgency .i have been conveyed massage from alkhidmat hospital that the services of alkhidmat sahat card has been stop bcs of u.sir ist thing s that if there was issue with me to stop hospital services s unjustice many patients will suffer so it s humble requested if services are are just bcs of me plz resume on priority and if some thing else issue than treat accordingly.
In short tell u reservation on me is that i have operated a patient diagnosed acute appendicitis by giving routine incision though clinically he seemed to have perforation but due to poor investigation nd limted resourses i started accordingly but when i enter there was perforated gangrenous appendix.with matted gut nd pus.i had two option that time either to closed that incision and give midline 2nd incision for my ease but to ptrvent 2nd cut and trauma i used my experiences and skill to extend the same incision to get space to deal pathology by putting myself and assistance in discomfort just for patient nd completed procedure and this we have done many time n past some time objected by DMO othertime he convienced to put this case n laperotomy .by medical terminology u can labell it laperotomy when muscle cut nd extension of opening give u space to examined maximum part of abdomen.acc to dmo advised n past when ever u change of name of surgery justify n writing which i did .as he was convienced n complicated cases surgical material,anesthesia and medicine cost increased.bill was made by sahat staff people if they was not agreed with surgeon they can either asked or have freedom to put this case as simple appendicectomy .sir u are not surgeon otherwise u will batter analysed what i have done was neither wrong nor blunder.if u are so sensitive regarding laperotomy .guide us in writing the cases whch we label laperotomy.
In last its ok to stop my services but resume hospital services if nithing else issue bcs i give priority to hospital rather than reservation on me i already suffer n past on just reservation but not was probed
Submitted with regard nd again sorry to text you on ur off time
Dr zafar iqbal
G.surgeon.alkhidmat hospital.peshawar.
I have strong reservation against PMo waleed kpk,who repeatedly targeted me nd could not prved any reseravtion .i wrote letter to zonal head,but no response.there s coflict of interst of pmo wife has been accomodated n alkhidmat hospital without any post publushed nd been on maternity leave on full salery too that s why he closed his eyes what are happening n hospital
1,low quality drgs use
2,low quality surgical thread nd others,
3.patient are being charge ot dress n cash by hospital wch s against rule,
4.covid test was contineusly done on sahat sahulat patient after declaration of higher authority nd had been charged.If state life prople have reservation on minor thing I too have right to show my grievness nd unjustice.i have sent details nd all evidence to C.E,Zonal head,chairman to dig out the matter openly nd with justification but in vein
Dr zafar
03339166246
Dr.zafar
September 25, 2023Further to above statement i m senior most surgeon of alkhidmat hospital nd served 12 years having no single compliant but due to PmO peshawar waleed repeatedly doing personal i d,t lnow why i openly all excutive to make full enquiry bcs not only damage my prestige,my patients ,finenecial loss nd most important mental torture