Popular Questions
Frequently Asked Questions
1. How to Apply for Sehat Card Plus?
- All families of KPK registered with NADRA and having CNICs are eligible to avail of the services provided under Sehat Card Plus.
- CNICs are required for adults, and Form B is required for beneficiaries below 18 years of age.
- Residents of KPK do not need to register online or verify their eligibility for the program.
Steps to Check Eligibility:
Step 1: Send your CNIC number via SMS to 9780 (for KP residents).
Step 2: If eligible, you will receive a confirmation text message with your Sehat Card Plus details.
If no record is found, visit NADRA to update your information.
- CNICs are required for adults, and Form B is required for beneficiaries below 18 years of age.
- Residents of KPK do not need to register online or verify their eligibility for the program.
Steps to Check Eligibility:
Step 1: Send your CNIC number via SMS to 9780 (for KP residents).
Step 2: If eligible, you will receive a confirmation text message with your Sehat Card Plus details.
If no record is found, visit NADRA to update your information.
2. How to Update Personal Information?
- Visit a NADRA office to update personal information.
- If your CNIC is not recognized at Sehat Card's Counter at Empaneled Hospital, ensure your family status is up-to-date with NADRA.
- If your CNIC is not recognized at Sehat Card's Counter at Empaneled Hospital, ensure your family status is up-to-date with NADRA.
3. What if the Head's CNIC is Blocked in NADRA?
- If the CNIC is blocked, the beneficiary is not eligible for services. Contact NADRA to resolve the issue.
4. How to Update Widow Status in NADRA?
- Visit a NADRA center to update the status to "Widow" with the following:
1. Husband’s death certificate.
2. Request to cancel his CNIC.
Note: NADRA data updates may take up to 24 hours.
- If the patient is hospitalized, relatives can provide the hospital admission sheet to NADRA to expedite processing.
1. Husband’s death certificate.
2. Request to cancel his CNIC.
Note: NADRA data updates may take up to 24 hours.
- If the patient is hospitalized, relatives can provide the hospital admission sheet to NADRA to expedite processing.
5. What if there is an Invalid Member Relation Case?
- This error occurs when there is an issue with family relationship data. Visit NADRA to correct relationships in family records.
6. What if the Wife or Child’s Name is Missing in NADRA Records?
- The Head of the family (father/husband) must visit NADRA to add the child or wife's name to the family record. Inform the PMU once the process is complete.
7. What if the CNIC of the Family Head/Beneficiary is Lost?
In emergencies, service will not be denied. However, the patient must establish identity before discharge using:
- CNIC, Passport, Driving License, or any valid ID.
- A token or application copy submitted to NADRA for issuance/replacement of the card can also be used.
- CNIC, Passport, Driving License, or any valid ID.
- A token or application copy submitted to NADRA for issuance/replacement of the card can also be used.
8. What if the CNIC of the Family Head/Beneficiary is Expired?
- The head CNIC requirement is waived; only the patient’s CNIC is required, except for maternity cases.
9. What if the Beneficiary’s Mother Remarries After the Father’s Death?
- The new marriage must be registered with NADRA using the new Nikkah Nama.
10. What if the Family Head Does Not Belong to KP?
- If the family head’s CNIC does not list a permanent KPK address, the family cannot register for the Sehat Card Plus program.
11. What to Do in Orphan Cases (Both Parents Deceased)?
- The orphan should update their status as the head of the family at a NADRA center. They must provide both parents’ death certificates and cancel their CNICs.
12. Are There Age Restrictions?
- No, everyone is eligible.
13. How Can I Check My Treatment History?
- Use the Sehat Sahulat Mobile App to check treatment history.
14. Why Are My Sehat Card Services Declined?
Possible reasons include:
- Un-updated CNIC
- Coverage limit exhausted
- Excluded treatments
- Missing permanent KP address on CNIC
- No CNIC
- Un-updated CNIC
- Coverage limit exhausted
- Excluded treatments
- Missing permanent KP address on CNIC
- No CNIC
15. What to Do if Services Are Declined?
- Update your CNIC at the nearest NADRA facilitation center or visit the nearest HFO counter for assistance.
16. Can I Use the Same Sehat Card for Family Members?
- No, each individual is registered separately under Sehat Card Plus.
17. Is Maternity Care Covered?
- Yes, details are available on the program’s official platform.
18. How to Report Fraudulent Activities?
Report through:
- Helpline: 0800-89898
- Email: info@sehatsahulat.com.pk
- Mobile app complaint section
- Zonal office visit
Note: The complainant’s identity will remain confidential.
- Helpline: 0800-89898
- Email: info@sehatsahulat.com.pk
- Mobile app complaint section
- Zonal office visit
Note: The complainant’s identity will remain confidential.
19. What Are the Charges for Treatments?
- Treatments are free unless the balance in the beneficiary’s account is exhausted.
20. Are Non-Residents of KP Eligible?
- No, only permanent residents of KP are eligible.
21. Is Preventive Care Covered?
- No, screenings, vaccinations, and preventive services are not covered.
22. How to Verify Hospital Affiliations?
- Verify through the official website, mobile app, or call center.